TESTIMONIALS

“It is a pleasure to work with a group that pays attention to their customers’ needs, listens to problems that may arise and react to those problems in a timely fashion.”

DS, OC, INC. (national account)

“I want to take this time and thank Ms. Hanes for taking the initiative in such a prompt and thorough manner … In this day and age, when customer service seems to be either lost or diminished for many organizations, it is awfully encouraging to see a person who truly epitomizes customer excellence.”

DA, JPS, INC. (commercial account)

“… I called Mary Jo Rapetti, our Account Consultant with ADS and thank goodness she answered the phone right away. I asked her in a not so calm voice if she thought she could help us in any way figure out a problem. She asked what the code was on the alarm, which no one knew the answer to. I told her it was a 001 code. She immediately said that was a … Well I can only say, she was the person who saved the day. I immediately went into the boiler room and told our serviceman that M.J. said … I really don’t know what made me call her but I just had a hunch that she might be able to help, and I was right.”

DK, ASC, INC. (commercial account)

“… I want to thank you for the outstanding service that is provided by your entire staff at the ADS Chattanooga branch. I want to take a moment to go a little further and mention to you that sometimes in business we come across an exceptional employee and you have done just that at your ADS office again … I must say I have found that Linda is the most dedicated and committed person I have come across in a very long time. When I provide a referral I can count on Linda to move rapidly on that lead with contact to the customer within an hour, report back to me the results, then find usually by the end of that business day she has closed the sale! … Thank you again for working with myself as a customer, my family and my company.”

EH, CFP, INC (commercial account)

“I would like to take this opportunity to acknowledge the outstanding service provided by Peggy Stevens. In my opinion she provided me with complete “extra effort” service when I was trying to get my ADS service removed from the house that I had sold and got me squared away with service at my new home.”

DB (residential account)

“This letter is to share with you how fortunate we believe we are to have such a responsible representative from your company… Recently, Mark had to service a newly installed piece of equipment and he did it in such a professional manner. Of course, I am more aware of this since I am in sales and wish I could have been fortunate enough to have employees with the same loyalty... Mark’s knowledge is remarkable, ability, and loyalty to his employer is noticeable. He is determined to defend his employer, yet strive to keep the customer happy…”

FC (residential account)

“Bonnie – Thank you so much for your help the last year. You have no idea how hard it’s been. Thanks for helping me keep the babies safe… The security of the house is the last thing on my mind except for when we’re home knowing that there are people out there willing to help like you did makes me feel like there is hope.”

SB (residential account)

“We were a customer of yours for several years, changed to test the market, and now we are back because of your customer service in the past…”

GC (residential account)

“So far, expectations have been exceeding both from sales and service. I get “smaller business” treatment versus the way I was treated in the past from other company. Seems like more flexibility in dealing with ADS.”

RU (residential account)